init
This commit is contained in:
@@ -0,0 +1,9 @@
|
||||
# A Defect is about the Board artifact, not the reporter's project work
|
||||
|
||||
An Andon system normally signals a problem in the *work* being done; a reader could reasonably assume a click on a Section classifies a project problem under a Lean category (and aggregates to "which practices are weakest"). We decided the opposite: a **Defect** is feedback about the **physical Board itself** — a Section that is confusing, out of date, redundant, or missing — because the Board is the product we are rolling out company-wide and we want to find its weak points (Dantotsu) before/while scaling it.
|
||||
|
||||
## Consequences
|
||||
|
||||
- A **Section** that accumulates Defects is a **Weak Point of the Board**, not of a delivery team.
|
||||
- The dashboard's red-dot map ranks *Board sections*, not project practices.
|
||||
- If we later want to capture project-level problems too, that is a *different* concept and should not be conflated with Defect.
|
||||
@@ -0,0 +1,8 @@
|
||||
# Attribution is transparent, not blameless
|
||||
|
||||
The Toyota/Andon norm is that pulling the cord is **blameless** — reporters are never named, so no one hesitates to signal a problem. We deliberately deviated: the **Reporter**'s `@theodo.com` identity (from SSO) is stored *and shown on the dashboard*. The bet is that Theodo's high-trust culture makes naming a source of accountability and follow-up rather than fear, and that visible authorship raises the quality of verbatims.
|
||||
|
||||
## Consequences
|
||||
|
||||
- This is a cultural risk: if reporting volume is low or verbatims become guarded, revisit and consider hiding the Reporter (the data is already captured, so only the display would change — relatively reversible).
|
||||
- Combined with the dashboard being open to all `@theodo.com` (visual management), every defect is attributable company-wide.
|
||||
Reference in New Issue
Block a user